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Words: Be careful how and when you use them

In his book You Bring the Bagels, I’ll Bring the Gospel, Barry Rubin says, “It’s important to understand that whereas a word may mean one thing to you, it will often convey a different meaning to someone else” (p. 93). In this, Rubin provides an important caution for those who work cross-culturally.

One morning while picking up people for our worship service, we picked up a man who, prior to the collapse, had fled the Soviet Union for the relative freedom offered in Israel. He was an unbeliever and this was his first visit to our congregation. Since we didn’t know him, we began the customary “get to know you” conversation, which was very enlightening and pleasant. However, things changed quickly and dramatically when the driver concluded that portion of our conversation with words he had probably said one thousand times before . . . back home in the United States.

“It’s good to have you.”

I happened to be looking over my shoulder into the backseat where our guest was sitting and the look that came across his face was startling. Upon hearing those words, his countenance immediately changed to one of fear. The implications of those words – “It’s good to have you.” – would be difficult to understand for those who had grown up in the 1940’s United States and had never been inside the borders of the old Soviet Union.

Our guest’s response is still fresh in my mind some twenty years later: “Not only do you not have me, you will never have me.” In that event, I learned an important lesson about the challenge of saying things cross-culturally and about apologizing when I inadvertently offend.

Have you ever had one of those “oops” moments? Share it in the comments.

Palestinian Muslims Converting to Christianity

Palestinian Muslims converting to Christianity: effective evangelistic methods in the West Bank

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Free PDF Download

This document is my PhD dissertation, which is ©2014 University of Pretoria, Pretoria, South Africa.

It should be cited:
Dunning, CA 2014, “Palestinian Muslims converting to Christianity: effective evangelistic methods in the West Bank”, PhD thesis, University of Pretoria, Pretoria.

Interviews about the contents of this document can be obtained by contacting Prof Craig Dunning at (817) 461-8741, ext. 143.

ABSTRACT
This thesis provides the findings of an explanatory case study that utilized elements of ethnographic research to discover effective evangelistic methods being practiced among Palestinian Muslims in the West Bank. With the assistance of gatekeepers, twenty-four former Muslims were asked to explain how they were evangelized, with a particular focus on evangelistic methodology, the barriers to faith the respondents encountered, solutions to those barriers, and motivations to consider conversion.

This qualitative study follows the research model of Thom Rainer (2001) by asking those who have actually converted to describe the things that were helpful in the process of their coming to faith. For a theoretical framework it utilizes a nuance of McKnight’s (2002) theory of conversion with an emphasis on crisis providing an intersection of the natural and supernatural for the purpose of conversion.

This thesis investigates examples of effective evangelism within the context of the West Bank, giving thorough consideration to Palestinian Nationalism and Islam as overarching cultural influences. It considers fruitful practices being practiced globally among Muslims, comparing those with what was found being practiced in the West Bank. The advocates represented in this report were primarily Palestinians born and raised in the West Bank, with the exception of three messianic Jewish Israelis and an American missionary. Additionally, they were evangelicals who generally utilized a contextually sensitive, traditional mission approach rather than an Insider model.

The end result is a knowledge base that can be helpful for future evangelism of Muslims in the West Bank or other similar contexts.

Too Good to be True Rental Phones

Shortly before my recent trip to Israel, I was made aware of TalknSave, a company that rents phones to tourists for an unbelievable [to me] price of $5 per day. That $5 per day provides unlimited calls to/from phones in Israel, Canada and the United States.

Having lived as long as I did in Israel, I was skeptical of the offer as being too good to be true. However, rather than dismiss it altogether, I contacted the company and started an interesting “you gotta prove it” relationship with Elie Mamann, the company rep.

I explained my reluctance, which was based on typical Israeli marketing of large promises followed by zero customer service. Eli had heard the same reluctance by others, and he confided that he, too, was skeptical before he began working with this company. He assured me that the service was everything promised or he would not work there. Of course, that sounds like all the other “trust me” sales pitches I have heard in Israel. However, he said one thing that gave me enough confidence to give it a try: “I’m from North America, so I know what you have in mind regarding customer service.”

He convinced me, … sorta. I’m afraid I’ll be eternally skeptical of salesmen from that region. But, I told Elie that I would give him a try … and if the service is all he’s made it out to be, I promised to be his biggest supporter. On the other hand, if the service was fluff, I would be a megaphone warning others to stay away.

The result of our group’s use of TalknSave was total satisfaction. Elie provided all the personal service he promised, including meeting the group at the airport to deliver the phones at the bus. They also provide pre-paid mailer envelopes and a drop box at the airport for ease of return on the way out of the country.

We had 15-18 people rent the phones (a few different plans), and all were completely satisfied. We also had a few bring their home plans for various reasons. Some were happy with the home plan decision, even though they likely paid more. Those that brought Verizon service were sorely disappointed. Verizon agents may tell you that they provide service in Israel, but members of my group (and a previous one, too) found out that isn’t true.

I know that some will wonder, “what’s the use/need of having a mobile phone while touring Israel?” Here are some of the benefits:

  1. A growing number of tourists are on vacation, but still managing things back at the office because of the instant contact culture (calling, texting, surfing) that we are moving toward. These phones offer unlimited, instant contact at a very low price.
  2. Most tourists’ families are unaware that when they hear news of rockets coming into Israel, those rockets aren’t landing in every location. These phones offer unlimited calls that might be helpful in assuring folks back home that things are okay.
  3. In the case that something serious – like war, or the Arab Spring, or hospitalization – happens, these phones are an inexpensive way to be in touch with people back home. That might be helpful for the tourist and their families.
  4. As the group leader, my phone gave me an inexpensive way to be in touch with the guide, driver, and other people I needed to reach.
  5. Tourists aren’t always where they are supposed to be. Those that had phones were easily located. 

Be aware that there are different plans available, including data and text plans. For those that want to take their own “Smart Phone,” a SIM card is available in this plan. Also, groups (10 or more) get some perks that singles don’t, so it’s wise to order the service under a group name, which can be arranged by calling Elie prior to ordering.

If this recommendation interests you at all, whether you are a single or group traveler, please call Elie Mamann at 212-444-1503 or 1-800-941-4909. Tell him that Craig Dunning recommended you do so.

Israel’s VAT Tax [fraud]

In Israel, one of the powerful sales techniques used among higher-end souvenir shops is telling the tourist they will receive a “VAT refund at the airport.”

VAT stands for Value Added Tax, which currently is 16%. The VAT is what most of my readers would know as sales tax, and is added to every transaction that involves money.  However, certain services and items related to tourists are exempt from VAT, if the proper procedures are followed.

In the tourist trade, vendors who are appropriately recognized by the government offer a special receipt that allows the buyer to “get [their] VAT back” for each item they take out of the country. However, this only occurs if:

  1. a certain purchase threshold is met, and 
  2. if the shop is certified, and
  3. if the shop actually provides the appropriate form to the buyer, and
  4. the buyer shows the item at the VAT desk at the airport.

Up to this point, everything seems more or less reasonable. It’s a hassle, and some buyers don’t know the rules, or don’t receive the proper form, but it’s pretty nice to get 16% of the purchase price back.

The process is as follows:

  1. Shop in properly certified shops, which will have a green VAT REFUND logo.
  2. Purchase enough goods at the same time to meet the spending threshold. (I’ve heard different numbers, beginning at $100.)
  3. Get the proper form and keep the receipts.
  4. Do not pack the Duty Free item until it is presented to the VAT clerk located inside the departure hall, prior to the first security checkpoint. After the clerk verifies the item and stamps the form, the item may be packed in checked luggage or hand carried. Jewelry is verified only beyond passport control at the Change Place VAT desk in Duty Free. 
  5. After passing all security checks and passport control, present VAT refund forms at the Change Place VAT desk in the Duty Free hall.
  6. Receive a 16% rebate on your purchase(s) in dollars or shekels. I’ve been told that you can receive the refund via credit card also, but it takes up to three months.
  7. Fly home happy with your purchase(s) and the extra money in your pocket.

Sounds easy enough. And it is, as long as you follow the procedure exactly. However, there is one catch: At step 6, don’t expect to get 16% as you were told by the sales clerk because there is a hefty commission of 20%, which brings the actual refund to 12.8%.

I’ve been told there is a sliding commission scale, depending on how much VAT has been paid. Unfortunately, the Change Place website provides no such information. So, BUYER BEWARE! If you’re budget is dependent upon the VAT REFUND, you need to recalculate what you can afford to spend.

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