Too Good to be True Rental Phones

Shortly before my recent trip to Israel, I was made aware of TalknSave, a company that rents phones to tourists for an unbelievable [to me] price of $5 per day. That $5 per day provides unlimited calls to/from phones in Israel, Canada and the United States.

Having lived as long as I did in Israel, I was skeptical of the offer as being too good to be true. However, rather than dismiss it altogether, I contacted the company and started an interesting “you gotta prove it” relationship with Elie Mamann, the company rep.

I explained my reluctance, which was based on typical Israeli marketing of large promises followed by zero customer service. Eli had heard the same reluctance by others, and he confided that he, too, was skeptical before he began working with this company. He assured me that the service was everything promised or he would not work there. Of course, that sounds like all the other “trust me” sales pitches I have heard in Israel. However, he said one thing that gave me enough confidence to give it a try: “I’m from North America, so I know what you have in mind regarding customer service.”

He convinced me, … sorta. I’m afraid I’ll be eternally skeptical of salesmen from that region. But, I told Elie that I would give him a try … and if the service is all he’s made it out to be, I promised to be his biggest supporter. On the other hand, if the service was fluff, I would be a megaphone warning others to stay away.

The result of our group’s use of TalknSave was total satisfaction. Elie provided all the personal service he promised, including meeting the group at the airport to deliver the phones at the bus. They also provide pre-paid mailer envelopes and a drop box at the airport for ease of return on the way out of the country.

We had 15-18 people rent the phones (a few different plans), and all were completely satisfied. We also had a few bring their home plans for various reasons. Some were happy with the home plan decision, even though they likely paid more. Those that brought Verizon service were sorely disappointed. Verizon agents may tell you that they provide service in Israel, but members of my group (and a previous one, too) found out that isn’t true.

I know that some will wonder, “what’s the use/need of having a mobile phone while touring Israel?” Here are some of the benefits:

  1. A growing number of tourists are on vacation, but still managing things back at the office because of the instant contact culture (calling, texting, surfing) that we are moving toward. These phones offer unlimited, instant contact at a very low price.
  2. Most tourists’ families are unaware that when they hear news of rockets coming into Israel, those rockets aren’t landing in every location. These phones offer unlimited calls that might be helpful in assuring folks back home that things are okay.
  3. In the case that something serious – like war, or the Arab Spring, or hospitalization – happens, these phones are an inexpensive way to be in touch with people back home. That might be helpful for the tourist and their families.
  4. As the group leader, my phone gave me an inexpensive way to be in touch with the guide, driver, and other people I needed to reach.
  5. Tourists aren’t always where they are supposed to be. Those that had phones were easily located. 

Be aware that there are different plans available, including data and text plans. For those that want to take their own “Smart Phone,” a SIM card is available in this plan. Also, groups (10 or more) get some perks that singles don’t, so it’s wise to order the service under a group name, which can be arranged by calling Elie prior to ordering.

If this recommendation interests you at all, whether you are a single or group traveler, please call Elie Mamann at 212-444-1503 or 1-800-941-4909. Tell him that Craig Dunning recommended you do so.

Israel’s VAT Tax [fraud]

In Israel, one of the powerful sales techniques used among higher-end souvenir shops is telling the tourist they will receive a “VAT refund at the airport.”

VAT stands for Value Added Tax, which currently is 16%. The VAT is what most of my readers would know as sales tax, and is added to every transaction that involves money.  However, certain services and items related to tourists are exempt from VAT, if the proper procedures are followed.

In the tourist trade, vendors who are appropriately recognized by the government offer a special receipt that allows the buyer to “get [their] VAT back” for each item they take out of the country. However, this only occurs if:

  1. a certain purchase threshold is met, and 
  2. if the shop is certified, and
  3. if the shop actually provides the appropriate form to the buyer, and
  4. the buyer shows the item at the VAT desk at the airport.

Up to this point, everything seems more or less reasonable. It’s a hassle, and some buyers don’t know the rules, or don’t receive the proper form, but it’s pretty nice to get 16% of the purchase price back.

The process is as follows:

  1. Shop in properly certified shops, which will have a green VAT REFUND logo.
  2. Purchase enough goods at the same time to meet the spending threshold. (I’ve heard different numbers, beginning at $100.)
  3. Get the proper form and keep the receipts.
  4. Do not pack the Duty Free item until it is presented to the VAT clerk located inside the departure hall, prior to the first security checkpoint. After the clerk verifies the item and stamps the form, the item may be packed in checked luggage or hand carried. Jewelry is verified only beyond passport control at the Change Place VAT desk in Duty Free. 
  5. After passing all security checks and passport control, present VAT refund forms at the Change Place VAT desk in the Duty Free hall.
  6. Receive a 16% rebate on your purchase(s) in dollars or shekels. I’ve been told that you can receive the refund via credit card also, but it takes up to three months.
  7. Fly home happy with your purchase(s) and the extra money in your pocket.

Sounds easy enough. And it is, as long as you follow the procedure exactly. However, there is one catch: At step 6, don’t expect to get 16% as you were told by the sales clerk because there is a hefty commission of 20%, which brings the actual refund to 12.8%.

I’ve been told there is a sliding commission scale, depending on how much VAT has been paid. Unfortunately, the Change Place website provides no such information. So, BUYER BEWARE! If you’re budget is dependent upon the VAT REFUND, you need to recalculate what you can afford to spend.

A Missionary Letter

The letter below drew my mind to days gone by that I’ve read about in mission journals or biographies. It serves as a reminder that some missionaries are still working in rough conditions.

I have edited out the location references to protect the people involved.
—————-

If I have ever needed prayer, it is NOW. Today, I thought of war movies I have watched in the past and how it is like I am walking through the middle of them now.

Yesterday, we crossed the border into ____________, in the heat, on foot, pigs, trash, the smells, I was sick and vomiting on the side of the road. Thank God that I vomited before I had to pass through the health section or they wouldn’t have let me in. I was sick for two days.

[This place] is much different from ______________. Pray against tiredness, pray for health, pray for the spiritual realm, Mom; it’s heavy. Today, I went into a hut where a deamon possessed woman was chained to the floor. Pray for things to be lifted in the Spirit. Pray, pray, pray!

Please pray. Please tell anyone who prays to pray. I love you so much! I will try to contact you when we get to our next destination.

Repost: A Way to Help Those Without Clean Water

This post was originally published on October 5, 2009, but the Haiti earthquake has given me reason to re-post it and add some additional information.

(The additional information comes first, the original post with a demo video comes last.)

For those looking for a way to help the people in Haiti, Lifesaver Systems is currently offering a buy one donate one special. The USA distributor site is down at the moment, but may be back up shortly. They currently offer 4000 and 6000 liter bottles and 10,000 and 20,000 liter Jerrycans. (Note: Some have been confused about the size of these items: they produce the designated amount, they do not hold that amount.)

The end cost to produce clean water ranges from $0.14 per gallon for the smaller 4000 liter filter unit to only $0.08 per gallon for the larger capacity 20,000 liter (5,283 gallons) Jerrycan.

Here is Lifesaver Systems Frequently Asked Questions page, which is well worth browsing. (Note: there is a separate page for bottles and Jerrycans.)

Michael Pritchard has invented a water filter system that is inexpensive, easily transportable, and apparently very effective. For those living in developed areas, potable water isn’t a daily issue for you. However, in most of the undeveloped world, drinkable water is a matter of life and death. A number of organizations have become involved in sponsoring water wells in various parts of the world. This water filter system should not be over looked if you are interested in helping provide potable water for those that don’t have easy access to such.

The Holy Land’s Underbelly

On Wednesday evenings, my friend Bill and I go to Tel Aviv to teach at the Sudanese church, which is located near the central bus station in south Tel Aviv. This an area that is heavily populated by foreigners – some legal, some illegal.

One Israeli described the demographics like this: “It’s so crowded with foreigners that it’s hard to find an actual Israeli there. And if you do, they are simply passing through going to or from the bus station.” His observations are pretty accurate. After our meeting with the Sudanese men, we generally get a bite to eat at the nearby pedestrian mall. Besides eating, we also wander around trying to strike up conversations with whomever we can; but mostly we are observing, trying to figure out how things work in this island of foreign workers.

Not only is this the foreign workers’ stomping ground, it is also an area with homeless people who have found themselves on the streets due to drug abuse or mental illness. I’m sure there may be some other reasons, but those seem to be the most prominent.

The homeless guys in the photo above, are sleeping in the shooting gallery. That’s where heroin addicts hide in the shadows and inject themselves  (see the video below). The place is littered with filth, all the things associated with homeless drug addicts: human waste, trash, treasures collected from dumpsters, rats, empty lighters, spoons, and old needles and syringes.

At times it’s overwhelming to see the collection of misery that has settled in that area. And, I’m talking about the majority of those in the area, not just the heroin addicts sleeping in their own waste. My heart aches both for the addicts and for those who have made their way to Tel Aviv – however they did that – to work one level above slave conditions (worse in some cases) in an effort to send some money back home, or to seek a better life for themselves.

What’s astounding is the emptiness and collective hopelessness that permeates the area. Pubs of one ethnic variety or another are the gathering places, the anesthesia that dulls the emptiness that is life for so many of these wanderers.

In contrast to this painful scene, are the men who meet us to study God’s word at the Sudanese church a couple streets over. They, too, have tales of hardship to tell, but they aren’t empty or hopeless. The difference? It isn’t in the hardship of their lives verses the hardship of those we painfully observe on the walkway each week, because their lives are equally challenging. The real difference is the hope of the gospel.

I’m encouraged every Wednesday night to sit with these men and see a real example of the hope and contentment the gospel offers; to see the effects of believing in the supremacy of Christ over all other suitors.

Here’s a video of two guys shooting heroin in the shooting gallery last night.

UPDATE: Here’s the same video with brightness and contrast adjustments: