The Elephant in the Room

I am often asked questions about leadership and leading others. These questions come from students, colleagues, and leaders who are seeking to evaluate their organizations. As an outsider it’s often easier to evaluate a person’s leadership in a given situation because there is no need to clear away the fog that comes with being entrenched in a situation or the inner workings of an organization. Certainly, the details of a situation are rarely understood from afar, which makes it challenging to evaluate specific decisions a leader has made. However, when evaluating leadership, the specific decisions are often less critical than how a leader leads his/her troops through a situation, whether that situation be good or bad.

This series will focus on some of the mechanics of leadership.

The Elephant in the Room

An example of a poor leadership practice that I see more regularly in both small and large organizations is a failure to address the “elephant in the room.” Usually, this is not a simple oversight. Rather, it is an effort to control a negative situation, which usually makes the problem worse. Why leaders don’t recognize the negative effects of ignoring the elephant in the room is beyond me.

With the advent of social media and the 24-hour news cycle, examples of this poor strategy are abundant and obvious for everyone to see. Except, perhaps, the executive who is attempting damage control. The results of not addressing a problem that virtually everyone is aware of are often many and usually negative.

Perhaps the most negative outcome is a loss of trust by those who are charged (by contract or choice) to follow the executive’s leadership. Once trust in leadership is lost, the downward spiral begins. A lack of trust in the leader usually results in a decreased commitment by those being led poorly. That is followed by decreasing job performance, regardless of whether the people are employees or volunteers. Poor job performance is followed by poor production/output, which will eventually lead to the stagnation or even death of the organization. This is true in sports. In business. In church life.

When everyone is aware of a major problem, address it … even if all you can say is “we are aware of the problem and this is what we are doing to address it.” The problem can be anything that raises serious concerns among a company’s or organization’s constituents. When an automobile has recurring problems that are causing customer deaths, the worst thing the CEO can do is ignore the problem as if it doesn’t exist. Are you listening, Toyota? When storms hit an area and leave people homeless, citizens want to know that the governor/mayor has his eye on the problem. Even if he/she doesn’t have an immediate solution to the problem. Remember Katrina and Sandy? When production or development plans fail, a CEO should first acknowledge the problem to the stakeholders and then keep them abreast of efforts to solve the problem. Remember Enron?

I found myself in such a situation while leading an organization. One member of the organization was publicly humiliating the organization through social media. Many, perhaps all members of the group were aware of this person’s actions and were waiting to see how I would respond. Clearly an executive doesn’t want to come out with guns blazing unnecessarily, so I had to properly evaluate the situation. Were the reports true? Was this individual hurting the morale of the membership and thus the organization? The answer was clearly yes. Furthermore, his actions were undermining my leadership … the longer I allowed them to go unaddressed the more my ability as a leader came into question among the membership.

Once this became clear, I had to act … and act, I did. I first addressed the situation with the individual, dismissing him from the organization. The next thing I did was speak directly and publicly to the members of the organization about the problem, clarifying why it was a problem for our organization and how I intended to remedy the problem. Finally, I laid out a plan for moving forward that shored up confidence in our organization and me as the leader of that organization. The camaraderie of the members grew and as an organization we were able to accomplish more than we had to date.

In that illustration, the problem was the behavior of an individual, which was pretty easily solved. Unfortunately, not all leadership challenges are so easily managed. Sometimes, the best plans do not succeed. On occasions, an executive is dependent on a series of things falling into place to solve a major problem, … and they don’t fall into place. That doesn’t have to be the end of the world … unless you leave people with their hands in the air, asking what’s going on because you refuse to acknowledge the elephant in the room. People realize that things don’t always go as planned. So when they don’t, recognize it, explain it, and give confidence that you are working on it. If you do that, your leadership reputation and skills will be enhanced. If you don’t … your leadership will be rightly questioned.

I know it’s just Twitter, but …

I know it’s just Twitter, and people say all kinds of “brave” things from behind a computer monitor, but these tweets accurately reflect the feelings/thoughts of a number of people in parts of the Middle East.

There is hope for a changed perspective, though; these were also the feelings of Respondent Four, who participated in my research. See his story here.

Screenshot 2014-09-26 06.28.32

Screenshot from https://twitter.com/abuaminah_

Palestinian Muslims Coming to Christ, Story #24

This excerpt from my dissertation is the conversion-story summary of Respondent Twenty-Four, a female from Hebron. Feel free to interact in the comments or download my dissertation as a free PDF!

The following is ©2014 University of Pretoria and Craig Dunning, and if used elsewhere, should be cited as:

Dunning, CA (2014) Palestinian Muslims converting to Christianity: effective evangelistic methods in the West Bank. Pretoria, South Africa: University of Pretoria, PhD thesis, pp. 388-390.

Respondent Twenty-Four began studying Islamics in school at the age of ten. Her teacher was very firm and somewhat persuasive as she explained all the “bad things about Christianity.” Each day the respondent would return home and tell her mother, who was a MBB (See Respondent Twenty-Two), the bad things she learned about Christianity that day. Her mother tried to counter the charges from the New Testament, but never pushed Christianity on the respondent. She said her mother’s approach was more of “allowing everyone to decide for themselves without pressure.”

Some of the things the respondent learned in school were that “Hell is mostly full of women,” and that “in Hell, Allah will hang women by their hair or eyebrows, especially those who were not interested in being good Muslims.”

For many years the respondent lived next door to a mosque, and countless times heard these and similar things being broadcast from the mosque during the weekly Friday sermon. Eventually, during her mid-teen years, the respondent lost interest and grew very passive about religion, though her mother continued to occasionally share thoughts from the New Testament. This was her mother’s way of keeping the door open, and it was the only opposition she ever heard to what she was told in Islamics class at school and what she heard broadcast from the mosque next door.

In her late teen years, the respondent grew weary of the constant denigration of women that was generally present in her surroundings, but particularly offensive, she said, was the repeated message of “hate toward women” that she could not avoid hearing through the broadcasts from the mosque. The continual bombardment of hate caused the respondent to grow more and more concerned for her personal safety, eventually resulting in emotional problems and panic attacks.

The feelings that were being generated inside her brought her from a passive position about Islam to a very negative opinion. She definitively transitioned from “Islam is not for me,” to “Islam is wrong.” Even though the process was slow, due to the pervasive and negative presence of Islam in her surroundings, it was ultimately unavoidable.

At the same time her feelings about Islam were changing, Her mother tried to calm and comfort her by sharing things from the New Testament with her, especially the love of Jesus. Her mother focused on how much Jesus loved the respondent, so much that he died for her sins. In contrast to what she deemed “hate flowing from the mosque next door,” the respondent started to appreciate the love her mother shared from the New Testament. “In Islam, they want you to die for Islam. In Christianity, Jesus loved us and died for us” she added.

In addition to the love her mother was regularly sharing with her from the New Testament, local believers demonstrated much love toward her brother (See Respondent Twenty) by coming to their home to pray for him when he was sick. This kind of love affected her strongly: “When I saw this, something went out of me and joy came in. Real joy.”

Eventually, as an unbeliever, she attended a MBB family conference with her mother. At that conference, she saw MBBs as a community for the first time. She watched the people sing and pray together. The way they loved each other was impressive and instrumental in her consideration of the gospel. She had never seen anything like that before and was drawn toward them. She was impressed that “this was the real thing.” And that point became more clear when the worship leader stopped in the middle of a song to pray for “someone who is here today questioning whether they should believe in Jesus.” Though he did not call her by name, she said “I knew he was praying for me.”

At that moment, she trusted Jesus and realized that she was no longer a Muslim. She immediately told her mother that she “believed in Jesus as Lord.” Of course her mother was ecstatic, but was also concerned that her own witness to the respondent was not sufficiently clear. So, she asked the respondent to speak with a pastor to make sure she “understood everything.” The respondent was already convinced that Jesus had died for her sins and that she believed in Jesus, but she accepted her mother’s request to “make sure.”

When asked to fill in the blank: If it were not for ____________ I do not think I would be a believer,” she answered thoughtfully and deliberately, “Love. My mother. Prayer.”

Since she had only mentioned prayer in relation to her brother’s illness, she was asked for more clarification: “What do you mean by prayer?” She said that she knew her mother had been praying for God to open her eyes for many years. The respondent was asked for further clarification, “How do you know that she had been praying for you?” “She told me and she prayed for me while I was sitting in the room,” she answered with a frustrated tone that suggested the question was unnecessary because the answer was self-evident. Apparently, in an effort to tie all her answers together, she voluntarily explained, “If my mother had not been praying for me, and she had not kept telling me how much Jesus loves us, and I didn’t see the Christians loving each other and me, and I didn’t go to the conference to see all of this come together at the same time – love and my mother and praying – I don’t think I would be a believer today. Maybe God would have shown me some other way, but that is how it happened for me.”

Themes that emerged in this interview: “Drawn/compelled,” doubts about Islam/Qur’an, the kindness of Christians, prayer, retreats/conferences/special events, crisis, meeting Christians/MBBs, and an open witness.

Palestinian Muslims Coming to Christ, Story #23

This excerpt from my dissertation is the conversion-story summary of Respondent Twenty-Three, a male from East Jerusalem. Feel free to interact in the comments or download my dissertation as a free PDF!

The following is ©2014 University of Pretoria and Craig Dunning, and if used elsewhere, should be cited as:

Dunning, CA (2014) Palestinian Muslims converting to Christianity: effective evangelistic methods in the West Bank. Pretoria, South Africa: University of Pretoria, PhD thesis, pp. 385-387.

Respondent Twenty-Three was raised in a secular Muslim home in East Jerusalem. Religion never was very important to him. In fact, he said that he had different ideas (apparently unflattering, though he would not say what they were) about Islam. While he personally identified himself as a Muslim and continues to be registered with the Palestinian Authority as such, he said that Islam never had any active meaning in his life.

At the time of his interview, he had adult children and had been widowed for some years. Together, he and his wife had maintained a secular Muslim home.

The respondent said that he was surprised that one day he “suddenly felt drawn” to read the New Testament that had been on his bookshelf for many years. He was not sure how long it had been on the shelf because he could not remember how he got it, but was certain that it had been many years. At the time he felt drawn to read the New Testament, he had a casual relationship with a bi-vocational Arab pastor. Over the years the pastor had been kind to him and occasionally suggested the respondent should read the New Testament. However, the respondent said that he did not believe any of the pastor’s suggestions were involved in this sudden prompting to read the New Testament. In fact, he could not identify anything external that had prompted him to want to read the New Testament.

The respondent reported being “pulled by something” to read the New Testament a couple times over the course of two months. “Each day,” he explained, “I felt something, someone pulling me toward the New Testament.” This particularly surprised him since he had never been interested in religious issues of any kind; if anything, religion was a turn off for him.

Each day, he read more and began to see logic in the New Testament that made it “a different world” from the Qur’an and Islam. He said he saw “love and forgiveness in the New Testament and in Jesus.” The more he read about Jesus, the more he felt drawn by Jesus himself. “Jesus’ teachings were so different and logical” he said, “I didn’t feel I was being drawn spiritually; it was so logical, I had to move toward it.” He certainly never expected to be interested in the New Testament, but he could not stop reading it.

Because he was so surprised by his new interest in the Bible, he began to ask the pastor for some guidance in this new pursuit. The pastor suggested that the Holy Spirit might be drawing the respondent to believe in Jesus, which surprised him because he had never given any thought to believing in Jesus or being religious.

Over the course of about three weeks, the respondent and pastor spoke several times about what the respondent was reading in the New Testament. These were not particularly evangelistic conversations; mainly they were comprised of the respondent reporting to the pastor the surprising things he had discovered in the New Testament like how “logical it was, and how everything fit together so well.” The respondent explained, “each conversation led the pastor to believe that I was a step closer to believing in Jesus, and the best part is that I was discovering this by reading the New Testament on my own, and not by him trying to persuade me.” When asked if the pastor never said anything but only listened, the respondent said, “I’m sure he said something, but I don’t remember anything specific. We had normal conversations; I told him about the things I was seeing, and he encouraged me to keep reading. Now that I look back at it, I think he was letting the New Testament evangelize me because he saw that it was already doing that when we first spoke. I didn’t have any real issues about leaving Islam like some do because I never was really in Islam, so he didn’t really need to answer a lot of questions.”

According to the respondent, the pastor was very patient, allowing things to develop according to the speed God was bringing the respondent along through his reading the New Testament. Eventually, the pastor sensed the respondent was ready and asked if he wanted to pray the “sinner’s prayer,” but he had no idea what that meant. The pastor explained that it was “a prayer in which the person admits they are a sinner and need forgiveness, and that they believe Jesus died for their sins so they can be forgiven.” The respondent said that seemed a little odd at the time, but it did express what he believed, so he prayed with the pastor. It was short, “I just told the Lord that I was a sinner and believed that Jesus died on the cross for my sin.” After praying, the respondent said he “never felt better” in his life.

Themes that emerged in this interview: Personal Bible reading, “drawn/compelled,” the kindness of Christians, the “sinner’s prayer,” and lack of interest in religion.

NEXT: Palestinian Muslims Coming to Christ: Story #24

Download my dissertation as a free PDF!

Palestinian Muslims Coming to Christ, Story #22

This excerpt from my dissertation is the conversion-story summary of Respondent Twenty-Two, a female from Hebron. Feel free to interact in the comments or download my dissertation as a free PDF!

The following is ©2014 University of Pretoria and Craig Dunning, and if used elsewhere, should be cited as:

Dunning, CA (2014) Palestinian Muslims converting to Christianity: effective evangelistic methods in the West Bank. Pretoria, South Africa: University of Pretoria, PhD thesis, pp. 381-384.

Respondent Twenty-Two grew up in a non-observant Muslim home. Her knowledge of Islam did not come from the home or the mosque, rather it came from school, “where everybody learned about Islam.” Her interests, though, were much more focused on politics, not religion.

At the age of sixteen she was very involved in the political process, supporting the PLO and publicly identifying herself as a Marxist. Though she was not certain of the existence of God, neither could she deny God’s existence. So, through her teen years she fasted and prayed during Ramadan “just in case.” However, politics was the main focus of her life, and continued to be throughout the remainder of her teen and early college years.

In her work with the PLO, she had her first personal encounter with a Christian: she met a Christian girl from Nazareth whom she liked, and even spent the night in the girl’s home. However, distance and other issues prevented them from becoming close friends.

By her early-to-mid twenties, the respondent was married and the draw of political issues began to fade in favor of the pressing necessities of being a mother. In an effort to help support her children she took on a professional career. Eventually, her husband abandoned the family and she was left with the responsibility of raising her children alone.

Because she had no religious interests, she provided no religious training for her children, though they, like she had been, were taught about Islam in school. By the time her children were in school, she no longer fasted or prayed during Ramadan. Though she was still agnostic in her belief about God, she no longer felt the need to do religious things “just in case.” Raising her kids had become the main focus of her life.

In the midst of her daily struggle to raise her children, two particular things caused her thoughts about religion, especially Islam, to start changing: The first was the growing presence and influence of Hamas in her neighborhood. She noticed that her neighborhood was growing increasingly more religious, or as she put it, “more restrictive.” More women were “covering up,” and the parade of men going to pray at the mosque was growing larger and larger.

Observant women began to visit her home in an Islamic version of door-to- door evangelism, encouraging her to become religious and dress the part. These visits grew more frequent and intense as she refused their efforts to persuade her to their point of view.

In concert with the regular visits from the women, the respondent could hear the sermons being broadcast by loudspeaker from the nearby mosque. She said she began having emotional problems because of the harsh messages coming from the mosque coupled with “the pressure from the women to conform to an Islamic lifestyle.”

The second influence on her thoughts about religion was what she observed at her place of employment. Both Christians and Muslims worked in her office, and as much a reaction to the increasing Islamization of her neighborhood as an interest in religion, she began to actively evaluate their lives. She never told them; she simply listened to the things they said and watched the things they did.

Her observation was that the Christians with whom she worked “were much more calm and peaceful” than their Muslim counterparts. Additionally, from observing and interacting with her Muslim co-workers, she concluded “Muslims are angry and complicated.”

These observations coupled with the growing influence of Hamas in her neighborhood caused her to “consider looking at Christianity as a possible religious alternative.” Shortly thereafter, she met the headmaster of a Christian school in her region who, in turn, introduced her to a local pastor.

The respondent asked the pastor to introduce her to some believers with whom she could speak. As it turned out, he introduced her to the Christian girl (now woman) with whom she had spent the night in Nazareth almost fifteen years prior. This woman now lived in the West Bank near the respondent. The respondent was excited to now be able to develop a relationship that she had longed for as a teenager. In hindsight, she said she came to realize that her desire to get to know that Christian girl back then was so that she could actually get to know Christ.

The pastor also gave the respondent a New Testament, which she read without any understanding in about a week. Over the next month she read the New Testament three more times, each time with improved understanding. The more she read, the more she wanted to read and the more questions she had. Her questions reflected her understanding of Islam and the social context that she knew. For example, she wanted to know if it was really possible for Muslims to become Christians. What would happen if they did? How could Jesus be God?

During the second month of reading the New Testament, the pastor invited her to church even though she was not yet a believer so that she could see the community. During the sermon, which was about faith and love and forgiveness, she “sensed a change in her heart toward the idea of religion,” and specifically toward Christianity. She reported actually feeling peace enter her heart, but she still did not understand enough.

On the way home from the church service, thinking she might actually be on the right path, she began to cry. By the time she arrived home, faith and love and forgiveness became clearer. She wanted them all, and clearly in her “heart and head believed in Jesus for the forgiveness of [her] sins.” She clarified: “I didn’t pray the sinner’s prayer or talk with anyone at the moment, I just believed in my heart that Jesus died for my sins.”

The implications were many. She lived near a mosque in a neighborhood that was increasingly displaying the influence of Hamas. What if they found out? What about the kids? What about not being a Muslim? Even though she had never really practiced Islam, there was still an internal tension about leaving it. As each of these issues were raised in her mind, she reminded herself of what she had come to believe: “Jesus died for me and my sins had been forgiven.” She said that she never had anything like that in Islam, “so why worry about Islam?” Continued reading of the New Testament settled those kinds of issues as they occasionally popped up. In addition to the tensions related to leaving Islam being settled, she realized that her pre-conversion emotional problems were no longer an issue either.

Themes that emerged in this interview: Personal Bible reading, Q and A, crisis, meeting Christians/MBBs, the “sinner’s prayer,” common objections to the gospel, and lack of interest in religion.

NEXT: Palestinian Muslims Coming to Christ: Story #23

Download my dissertation as a free PDF!